Frequently Asked Questions

Q. Do you have any additional products that are not shown on your website?

A. Most of our inventory is shown on the website.  However, we are constantly striving to expand our inventory with items that customers demand.  If there is a piece of equipment or decor that you would like to have at your next event, please let us know.  We will consider purchasing the item and renting it to you at a fraction of what it would cost you to buy it!

Q. Do you charge extra for delivery and pickup?

A. Our delivery charges are based on the zip code in which your event will be held.  The delivery charges typically range from $35 to $125 depending on where your event is located.  We do not charge extra for weekend deliveries, and can generally be flexible to meet your desired dropoff and pickup times.  

Q. Are you able to visit my event site in advance?  And is there any charge for this service? 

A. In some cases, it is absolutely necessary for us to visit the site of your future event to ensure that the products or services you are requesting will work within the constraints of the venue.  We do charge a $35 fee for this visit.  However, if you sign a rental contract for any of our products or services, the fee will be deducted from the balance of your order.  In other words, if you use our products or services, there is no charge for a site visit.

Q. Do you require a deposit for rental items?

A. We require a 50% non-refundable deposit at the time your rental agreement is signed.  This ensures that any equipment or decor you select is reserved exclusively for your event.

Q. What methods of payment do you accept?

A. We gladly accept cash, check, and all major credit cards. 

Q. Why do you need my credit card number if I plan to pay with cash or check?

A. Unfortunately, accidents can happen that are outside of your control.  However, if any of our rental items are destroyed or serverly damaged at your event, we will have to charge you for the replacement cost of the item that was damaged.  The replacement cost for each item will be clearly identified in your rental agreement so that you have this information before you sign on the dotted line. 

Q. Why haven't you provided an address or directions to your office on the website?

A. We are a home-based business.  The beauty of this is that we are able to offer our products and services at reduced rates compared to other local rental companies.  We do not have a warehouse or an office to maintain, which greatly reduces our overhead and allows us to offer unmatched value and flexibility.  At the same time, we want to limit the traffic at our home to only those customers who wish to pick up their rental items or see our inventory in advance.  Feel free to email us or give us a call to set up an appointment if you would like to view any of our items.